CONTENTS
From Chicken Soup for the Soul at Work
Jessie’s Glove Rick Phillips
Climbing the Stairway to Heaven Joanna Slan
“Whatever You Need“ Martin Rutte
All in a Day’s Work Naomi Rhode
I Heard a Little Voice Anne Walton
The Christmas Man Rachel Dyer Montross
His Life’s Work Wyverne Flatt
For the Love of My Father Rick Halvorsen
A Lesson from My Father LaVonn Steiner
Bringing Your Heart to Work Sharon Drew Morgen
A Pebble in the Water Sally K. O’Brien
I Just Can’t Believe It Mary Ann Dockins
Angel on a Doorstep Shirley Bachelder
Santa Comes to Joan Angela Barnett
The Arc Angels Jonathan Wygant
The Homecoming Jacquie Witherrite
Putting People First Robert Levering, Milton Moskowitz and Michael Katz
Justice That Heals David Lerman
“Thank You for Believing Me Well” Judy Tatelbaum
An Act of Kindness Mike Teeley
The Power of Being Human Robert R. Ball
The Youngest Cop in Arizona Michael Cody
3. THE POWER OF ACKNOWLEDGMENT
The Whale Story Charles A. Coonradt
Rich Beyond Measure Christine Barnes
Managing from the Heart Hyler Bracey, Jack Rosenblum, Aubrey Sanford and Roy Trueblood
A Lady Named Lill James M. Kennedy and James C. Kennedy
“Your Work Is Recognized!” Gary Hruska
Two Ripe Bananas Maida Rogerson
The Scrapbook Gina Maria Jerome
A Coach with Soul Darrell J. Burnett, Ph.D.
4. SERVICE: SETTING NEW STANDARDS
Banking at Its Best Sharon Borjesson
A Passionate Flight Attendant Glenn Van Ekeren
The Massage Is the Message Maida Rogerson
Not on the Menu Barbara Glanz
“Let’s Start Over” Richard Porter
“Ah, Bambini!” Editors of Conari Press
Beyond Order-Taking Art Turock
Customer Service Is Not a Mickey Mouse Affair Valerie Oberle
Pass It On Kenneth G. Davis, M.D.
Wednesday Mornings with Elvis Joy Curci
Holy Cow Dennis J. McCauley
A Million-Dollar Lesson Petey Parker
How to Keep Clients . . . Even When It Hurts Jeff Slutsky
Beyond Expectations Milt Garrett
To Have Succeeded Ralph Waldo Emerson
Making Bright Memories for Tomorrow Joyce Ayer Brown
I Found Myself Saying Yes Margaret J. Giannini, M.D
The Professor and Me Catherine Lanigan
I Never Write Right Linda Stafford
When Dreams Won’t Die Marilyn Johnson Kondwani
Debbie Fields Gets “Oriented” Celeste Fremon
A Walk in the “Woulds” Jeff Hoye
A Sign for Our Times Joan Wester Anderson
Sacred Stalls Marty Raphael
A Hug from a Teenage Boy Nancy Noel Marra
The Adjustment G. Stillwagon, D.C., Ph.C.
Doing Good and Doing Well Hanoch McCarty, Ed.D.
Attention to Detail Bryan W. Mattimore
“Move Over!” Jeffrey Patnaude
Search for a Smile and Share It John Murphy
Time Out Martin Rutte
Poetic Vision John Lumsden
How to Get Their Attention Dr. Ann E. Weeks
Attitude Is Everything Francie Baltazar-Schwartz
Leading the Charge! Mike Wickett
The Phantom John Scherer
Staying Motivated Mike Stewart
We Will Survive Beverly Sills
Credit, Not Charity Mohammad Yunus
The Question Bob Moore
Tony Trivisonno’s American Dream Frederick C. Crawford
The Great Dill Deal The Reverend Aaron Zerah
A Journey of Friendship Steven B. Wiley
Billy Jeff McMullen
“If I Were Really Important . . .” Susan Jeffers, Ph.D.
That One Moment Chris Cavert
A Little Courage Goes a Long Way Sandra Crowe
It Takes Chutzpah! Jeff Hoye
A Captive Audience Neil Balter
A True Leader Martin L. Johnson
The Scoutmaster and the Gunslinger John Scherer
Take a Stand Denis Waitley
The Blind Man Helice Bridges
Dave Thomas Serves Up Advice for Graduates of All Ages Dave Thomas
The Uncommon Professional Kenneth L. Shipley
Stressbusters Tim Clauss
A Lesson in Leadership Michael Shandler, Ed.D.
Mother Knows Best Nicholas Economou
Why Coaches Really Coach William T. Brooks
Let Your Light Shine Nido Qubein
Spiritual Unfoldment at the World Bank Richard Barrett
It Is Later Than You Think Frederic Loomis
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Title: Reprinted by permission of Chicken Soup for the Soul, LLC © 1996. In order to protect the rights of the copyright holder, no portion of this publication may be reproduced without prior written consent. All rights reserved.
