PERMISSIONS

From Chicken Soup for the Soul at Work

Contributors

Joan Wester Anderson is a bestselling author and is recognized around the world as an authority on angelic and miraculous intervention in everyday life. Over 2 million copies of her books have been sold. She can be reached at P.O. Box 1694, Arlington Heights, IL 60006.

Robert R. Ball is the executive director of the California Self-Esteem Task Force. He is a nationally known speaker and author, with books on communication and self-esteem. Bob speaks to corporations, schools, associations, and on cruise ships. You can contact him at 572 Schooner Ln., Longboat Key, FL 34228.

Francie Baltazar-Schwartz is a content-based professional speaker who motivates audiences to action. Francie specializes in communication strategies, leadership/coaching and team-building. Francie can be reached on the Internet at http://www.spectracomm.com or by calling 214-373-8075.

Neil Balter is the author of “A Captive Audience,” which is excerpted from his book The Closet Entrepreneur (published by Career Press). The book is available at bookstores nationwide or can be ordered by calling 800-955-7373 or writing to Career Press, 3 Tice Rd., Franklin Lakes, NJ 07417.

Christine Barnes is a human resources/organization development professional who has worked in Canada and the United States. Currently she works in San Francisco for a large technology company and is seeking others to network with about spirituality in business and leadership. She can be reached at 415-382-8552.

Angela Barnett works for a health insurance company in Minneapolis, MN. She has enjoyed storytelling in many forms over the years. Chicken Soup for the Soul at Work provides the perfect opportunity to share her special true story.

Richard Barrett, a member of the Values Team in the Department of Institutional Change and Strategy at The World Bank, is an internationally recognized speaker and workshop leader who specializes in personal and corporate transformation. He is founder of The World Bank’s Spiritual Unfoldment Society and author of the highly acclaimed A Guide to Liberating Your Soul. He can be reached at P.O. Box 19926, Alexandria, VA 22320 or by calling 703-768-9558.

Ken H. Blanchard is chairman of Blanchard Training and Development, a full-service management consulting and training company. He is the author of numerous books, including the all-time bestseller The One Minute Manager. A sought-after speaker and business consultant, he can be reached at Blanchard Training and Development, 125 State Pl., Escondido, CA 92029 or by calling 800-728-6000.

Sharon Borjesson is a former second-grade schoolteacher. She married a Marine officer and became a mother of two, traveling and living throughout our great country. She settled in San Diego in 1969 and started a career in real estate.

Helice Bridges is the creator of the world famous “Who I Am Makes A Difference” blue ribbon ceremony. Her message has reached over 4.5 million people throughout the world. She is a renowned speaker/entertainer, author and master storyteller. Helice specializes in teaching people how to bring out the best in everyone in one minute or less. To order Blue Ribbons or to contact Helice, write P.O. Box 2115, Del Mar, CA 92014 or call 760-634-1851 or 800-887-8422.

William T. Brooks is a former college football coach and speaks 150 times yearly. His eight books and hundreds of other training tools are used by thousands of organizations. He can be reached at The Brooks Group, 1903 Ashwood Ct., Suite C, Greensboro, NC 27455 or by calling 800-633-7762.

Joyce Ayer Brown is director of Volunteer Services at a nursing facility. She has worked in long-term care for 18 years. She writes inspirational poetry and often reads it for church programs or for the nursing home residents. Joyce can be contacted at her home at 307 W. Elizabeth Dr., Raymore, MO 64083 or by calling 816-331-1233.

Darrell J. Burnett, Ph.D., is a clinical and sports psychologist, parent, national lecturer, author, consultant and volunteer youth league coach. He has been in private practice in Southern California for over 20 years, working with troubled youth and their families and specializing in positive parenting. His publications include The Art of Being a Successful Youth League Manager-Coach and Youth, Sports, and Self Esteem: A Guide for Parents, and many more. You can contact Dr. Burnett at Funagain Press, P.O. Box 7223, Laguna Niguel, CA 92607 or by calling 800-493-5943; fax 714-495-8204.

Dave Carpenter has been a professional cartoonist since 1976. His work has appeared in numerous publications, including the Wall Street Journal, Good Housekeeping, Forbes, Better Homes and Gardens and the Saturday Evening Post. He can be reached at P.O. Box 520, Emmetsburg, IA 50536 or by calling 712-852-3725.

Chris Cavert is a nationally known presenter/trainer of Experiential Play and Games for pro-social development. He has written the full-spectrum E.A.G.E.R. Curriculum, used to train child-care professionals. Chris can be reached through the Experiential Specialists, P.O. Box 50191, Denton, TX 76206.

Michael Cody, a retired brigadier general, is an internationally recognized speaker, educator and entertainer. Mike specializes in leadership, motivation, management, communications and historical seminars. He can be reached at 1716 Singletary NE, Albuquerque, NM 87112 or by calling 505-293-3729.

Charles A. Coonradt is the author of The Game of Work and Managing the Obvious. Both books are referred to as management must-reads. His company, The Game of Work, Inc., has been improving productivity and profitability for its clients since 1973. He is recognized internationally as an author, speaker and consultant. Over 1 million people have heard his unique concepts. He can be reached at 1912 Sidewinder Dr., Suite 201, Park City, UT 84060 or by calling 800-438-6074.

Sandra Crowe is a seminar leader, speaker and coach who presents on topics such as “Dealing with Difficult People” and “Stress Management.” She is the author of the tape series Snakes, Apes & Bees: A Guide to Dealing with Difficult People and the book Since Strangling Isn’t an Option . . . 12 Illuminating Ways to Deal with Difficult People. She can be reached at Pivotal Point, 10836 Antigus Terr. #202, Rockville, MD 20852 or by calling 301-984-7818.

Joy Curci has been called the Forrest Gump of the home cleaning industry. She has spent nearly 20 years carrying around keys that unlock the doors to her clients’ homes and private lives. Many of these stories are included in her upcoming book, Spring Cleaning for Your Soul. She is an entertaining and motivational speaker and still owns one of the largest home cleaning companies in the Northeast. She can be reached at 156 Seas Dr., Jamestown, RI 02835 or by calling 401-423-3732.

Kenneth G. Davis, M.D., is a family physician, addictionologist and nationally recognized speaker on self-care and the patient-physician partnership, which he explores in his upcoming book, Dancing with Your Doctor. For a copy of the “Health Yourself” newsletter, call 409-756-3321.

Mary Ann Dockins is a certified/registered master practitioner of NLP timeline therapy and hypnosis. She specializes in the areas of self-esteem, personal power and motivation. She also sponsors workshops for cancer survivors. Mary Ann has been in public speaking for several years and has been a guest speaker on local TV and radio. Contact Mary Ann at 2840 Laramie, Irving, TX 75062, or call 214-256-1312.

Nicholas Economou is the designer of the “Time On My Side” planner and seminar. He has trained thousands of people on personal organization and effective goal-setting. His clients include many of the Fortune 500 companies. He can be reached at RPO 50009, #15-1594 Fairfield Rd., Victoria, BC, Canada V8S 1G0 or by calling 604-744-1296.

Wyverne Flatt speaks, consults and conducts seminars from Boston to Puerto Rico to Honolulu. He believes that learning and growing are natural and fun. He can be reached at 11107 Wurzbach Rd., Suite 103, San Antonio, TX. Telephone 210-691-2264, fax 210-691-0011.

Celeste Fremon is an award-winning journalist and author of Father Greg and the Homeboys (Hyperion), a four-year account of gang life in East Los Angeles. She is a regular contributor to Los Angeles Times Magazine and various national publications.

Margaret J. Giannini, M.D., is the former Deputy Assistant Chief Medical Director for Rehabilitation and Prosthetics at the Department of Veterans’ Affairs in Washington, D.C. In 1979, President Jimmy Carter appointed Dr. Giannini as the first Director of the National Institute of Disability and Rehabilitation Research. She has published extensively and lectured nationally and internationally.

Barbara Glanz is an internationally known author, speaker and consultant who specializes in creative communication, building customer loyalty and regenerating the spirit in the workplace. She is the author of The Creative Communicator, Building Customer Loyalty and CARE Packages for the Workplace— Dozens of Little Things You Can Do to Regenerate Spirit at Work. Barbara can be reached at 4047 Howard Ave., Western Springs, IL 60558. Telephone 708-246-8594, fax 708-246-5123.

Randy Glasbergen is one of America’s most widely and frequently published freelance cartoonists with more than 20,000 cartoons and several books published worldwide. You can find him on the Internet at http://www.norwich.net/~randy/toon.html.

Rick Halvorsen is a 34-year-old corrections officer from Michigan. He dedicates his story to his father and mother and his wife, Kim, who has stood by his side through good and bad times. Kim was his strength during the war and his inspiration to write “For the Love of My Father.”

Jeff Hoye and his company, Strategic Intent, serve organizations such as Ford, Allied Signal and Blue Cross/Blue Shield, and specialize in the hands-on role of the senior executive in large-scale, team-based change. He can be reached at 303-415-2531.

Gary Hruska is assistant vice president of publishing operations at GTE Directories world headquarters in Dallas/Fort Worth, Texas, where he directs and coordinates activities of the Core Business Systems. As a supporter of the processes that won the company the Malcolm Baldridge National Quality Award in 1994, Gary is chairperson of the corporate committee that oversees quality-related activities. He holds a bachelor of science degree from Northern Illinois University in DeKalb, IL, and a master’s degree from DePaul University in Chicago, IL.

Susan Jeffers, Ph.D., is the bestselling author of Feel the Fear and Do It Anyway, End the Struggle and Dance with Life, Dare to Connect, Opening Our Hearts to Men, The Journey from Lost to Found, Thoughts of Power and Love plus her Fear-Less Series of affirmation books and tapes (Inner Talk for Peace of Mind, Inner Talk for a Confident Day, and Inner Talk for a Love that Works). Dr. Jeffers is a popular workshop leader and public speaker and has been a guest on many national radio and television shows.

Gina Maria Jerome is an author, speaker and publisher. Her specialty is showing businesses how to expand their customer base without the hassle and expense of advertising. Contact her at Over the Wire, [email protected], or write 13492 Research Blvd., Ste. 120-126, Austin, TX 78750 or call 512-257-1892."

Martin L. Johnson has spent more than 17 years in the telecommunications industry with Northwestern Bell, Pioneer Hi-Bred, Intl., and AT&T. He is currently a consultant with Comsys Data Services. He holds a B.A. in philosophy from Iowa State University and an M.B.A. from Drake University.

James Kennedy is the president of Success Seekers International and an accomplished entertainer. As a participant in a wide range of sports activities, James has excelled at basketball, which he played for Team Canada, and has been a member of the European professional league. He works internationally with organizations in customer service, total quality, leadership and team-building. Contact James at 519-944-7554.

Marilyn Johnson Kondwani is a speaker/businesswoman whose self-esteem, leadership and aromatherapy workshops inspire people to reach their full potential. A coauthor of Chicken Soup for the Souls of Black Folks, and founder of Treasure of Egypt Natural Products, Marilyn can be reached at P.O. Box 1923, Fairfield, IA 52556 or by calling 515-472-1802. is a magazine that offers the finest in holistic thinking on the many critical issues in modern life. From spiritual and esoteric insights to political and

Lapis ecological analysis, Lapis presents fresh ideas from many of the world’s leading creative figures. Each edition contains striking photo essays, poetry and travel stories. Contact Lapis at 212-334-0210.

John Lumsden has transformed New Zealand’s meteorological service into a successful weather information business by leading people to enthusiastically pursue a shared vision of the company’s future. He can be reached at [email protected] or by calling 011-644-475-9404.

Nancy Noel Marra has been a teacher for the past 16 years. She has a master’s degree in education and is a frequent presenter at professional conferences. Nancy was awarded the 1996 Presidential Award for Excellence in Science and Mathematics Teaching. She enjoys writing and is working toward listing the word “author” as part of her personal portfolio. Nancy can be reached at 224 30th Ave. NE, Great Falls, MT 59404.

Hanoch McCarty, Ed.D., is a highly sought-after motivational speakers whose corporate training programs focus on strategies that build employee and customer loyalty as well as freeing creativity and maximizing personal productivity. His work uses the bottom-line power of kindness and integrity. He can be reached at Learning Resources, P.O. Box 66, Galt, CA 95632; e-mail him at [email protected] or call 209-745-2212.

Dennis J. McCauley has been practicing therapeutic healing bodywork since 1975. He is known for his ability to create a calm, caring atmosphere where people can regenerate, heal and grow as their balance and harmony are restored. Dennis is also a tai chi instructor. He can be reached at 450 Sherwood Dr., #308, Sausalito, CA 94965 or by calling 415-331-8880.

Jeff McMullen is a speaker, entertainer and author with an international reputation for meeting and exceeding the needs of his clients. Jeff speaks on motivation, humor, customer service, change and effective leadership. Contact Jeffrey at 414-954-9300, or at 3315 N. Racine St., Appletion, WI 54911.

Rachel Dyer Montross is employed as a Southwest Airlines customer service agent at Los Angeles International Airport. She is currently studying for a degree in exercise physiology and sports psychology, and is studying to become a certified personal trainer.

Bob Moore is a master speaker and workshop leader on how to build strong character traits and personal motivation in students and employees. He is a noted author and can be reached at 19-B Senate Plaza, Columbia, SC 29201 or by calling 803-799-0493.

Sharon Drew Morgen has changed the sales paradigm with her book Sales on the Line, which promotes buyer-focused, service-based sales. She trains companies seeking to bring ethics into sales. She can be reached at 505-776-2509.

John and Ann Murphy became humor therapists after each survived a heart attack. They speak to businesses, associations and individuals from all walks of life who are under stress. Their message is: (S)he who laughs last—lasts! They can be reached at 4 Camelot Dr., Hingham, MA 02043.

Valerie Oberle has been a cast member at Disney World in Orlando, Florida for over 25 years. Valerie is responsible for professional development programs offered to business professionals. For more information, call 407-824-4855.

Sally K. O’Brien, president of S.K. O’Brien, is a speaker, consultant, author, educator and trainer specializing in communication skills. She has been giving professional speeches, workshops and seminars in the areas of presentation skills, sales training and principles of self-esteem for the past 10 years. Contact Sally at P.O. Box 6522, Hilo, HI 96720 or fax her at 808-959-2344.

Jeffrey Patnaude, one of the pioneers in bringing together the worlds of work and spirit, is a master teacher, speaker, author, consultant and priest. A creative and dynamic presence who evokes personal and organizational transformation, he leads 12 associates in serving corporations worldwide in the areas of leadership,management and communication. Write The Patnaude Group, 600 Colorado Ave., Palo Alto, CA 94306 or by calling 800-275-5382.

Rick Phillips is an internationally recognized speaker focusing on highly customized sales and customer-service systems. The author of over 100 articles, Rick speaks to thousands each year on developing an Unfair Advantage. You can contact Phillips Sales and Staff Development at 800-525-PSSD (7773).

Kate Porter is a partner of Demosoft Enterprises, a software/Internet company that specializes in education.

Richard Porter is president and CEO of Service Track Enterprises, Inc., a firm that specializes in high-performance customer service.

Nido Qubein, C.S.P., C.P.A.E., is past president of the National Speakers Association and is an outstanding speaker on sales, management and marketing. His many books include Get the Best from Yourself, Communicate Like a Pro and Professional Selling Techniques. He can be reached at Creative Services, Inc., P.O. Box 6008, High Point, NC 27262 or by calling 919-889-3010.

Marty Raphael has been sharing her insights into consciousness throughout her 20 years as a corporate executive. Author of Spiritual Vampires: The Use and Misuse of Spiritual Power, she may be contacted through her publisher, The Message Co., 4 Camino Azul, Santa Fe, NM 87505 or by calling 505-474-0998.

Naomi Rhode, R.D.H., C.S.P., C.P.A.E., is the past president of the National Speakers Association and is known for inspirational, dynamic speaking to both health care and corporate audiences. She is co-owner and vice president of Smart Practice™, a marketing and manufacturing company that provides products and services to the health care industry worldwide. Naomi is the author of two inspirational gift books, The Gift of a Family—A Legacy of Love and More Beautiful Than Diamonds—The Gift of Friendship.

John Scherer is the author of Work and the Human Spirit and the video-based Breakthrough Series. He is also creator of Leadership Development Intensive, a program for expanding the mind, stretching the body and deepening the spirit of the next generation of leaders. Contact The Center for Work and the Human Spirit, 421 West Riverside Ave., Spokane, WA 99201 or by calling 509-838-8167.

Harley Schwadron is a freelance cartoonist whose work appears regularly in Wall Street Journal, Harvard Business Review, National Law Journal, Washington Post, Des Moines Register and many other publications. He can be reached at P.O. Box 1347, Ann Arbor, MI 48106 or by calling 313-426-8433.

Michael Shandler, Ed.D., is president of Vision Action Associates, an Amherst, Massachusetts-based consulting firm specializing in organization and leadership development. Dr. Shandler is an internationally recognized speaker and the author of seven books. His most recent book, VROOM! Turbo Charged Team Building, has been described by Kenneth Blanchard as a breakthrough book. Dr. Shandler can be reached at 47 Summer St., Amherst, MA 01002 or by calling 413-549-1670.

Kenneth L. Shipley is a designer/writer who specializes in ideas and words for print marketing materials. His work has been recognized with over 50 awards from regional, national and international organizations. He can be reached at 15965 York Rd., Cleveland, OH 44133 or by calling 216-582-4183.

Joanna Slan is an award-winning international speaker and trainer. The author of two books and coauthor of five, Joanna specializes in gender issues, customer service and balance. You can contact her at 7 Ailanthus Ct., Chesterfield, MO 63005 or by calling 800-356-2220; e-mail [email protected]

Jeff Slutsky is an internationally renowned keynoter on marketing without money. His six books include Street Smart Tele-Selling and How to Get Clients, and he is featured on a PBS series. You can contact Street-Fighter Marketing in Columbus, OH, at 614-337-7474.

Linda Stafford, author of Crying Wind and My Searching Heart, is writing a series of romance novels. She lives in Hawaii with her four children, where life is practically perfect.

LaVonn Steiner, M.S., is a motivating international speaker/consultant, and a certified manager and author of 34 performance seminars. Her genius is coaching performance: executive, one-on-one and group. She influences people’s attitude and motivates change. You can contact LaVonn at EXCEL Corp., at 701-255-1919.

Mike Stewart, C.S.P., specializes in helping sales organizations overcome sales Call Reluctance ® and increase prospecting and closing activity. He speaks internationally and conducts workshops and seminars on consultative sales management topics. You can reach Mike in Atlanta, GA, at 770-512-0022.

G. Stillwagon, D.C., Ph.C., is an author, lecturer, researcher, inventor and technique developer. The chiropractic profession recognizes him internationally for contributions in research in the Derma Therm-O-Graph and Visi-Therm Infrared Electronic Thermography. Patient progress can be monitored and documented visually with these non-invasive outcome measurements. You can reach Dr. Stillwagon at Stillwagon Seminars, Inc., 767 Dry Run Rd., Monongahela, PA 15063. Telephone 412-258-6553, fax 412-258-5611.

Judy Tatelbaum, recognized authority on grief, author of The Courage to Grieve and You Don’t Have to Suffer, is an inspiring speaker/trainer, encouraging people to achieve fulfilling lives. You can reach Judy at P.O. Box 601, Carmel Valley, CA 93924 or by calling 408-659-2270.

Mike Teeley is a professional speaker/consultant. His workshops on customer service and change management have earned him national recognition. His organization is Service Advocate, and he has recently published Change and the Challenge of Leadership: A Handbook for Organizational Excellence. He can be contacted at Service Advocate, 3 Butch Songin Circle, S.Walpole, MA 02071; call/fax 508-668-1759.

Art Turock speaks internationally on change, leadership and empowerment. Art’s ideas have been featured in Success magazine, USA Today and The One-Minute Manager series. Conducting over 200 interviews per year, he dynamically delivers customized up-to-the-minute material. Art can be reached in Seattle at 206-827-5238.

Glenn Van Ekeren is a dynamic speaker in the areas of personal, professional and organizational development. He is a practicing human resource professional, bestselling author of The Speaker’s Sourcebook, The Speaker’s Sourcebook II, and the revisor of Braude’s Treasury of Wit and Humor as well as The Complete Speaker’s & Toastmaster’s Library. Glenn also pens the popular Potential newsletter. He can be reached at People Building Institute, 330 Village Circle, Sheldon, IA 51201 or by calling 712-324-4873.

Denis Waitley is a well-known author and lecturer. He can be reached at 800-WAITLEY.

Anne Walton is a warm, motivating, inspiring consultant/facilitator/presenter who specializes in change and transition. Anne released her first guided meditation tape, Enhancing the Journey, earlier this year. You can contact her at #902-1433 Beach Ave., Vancouver, BC, V6G 1Y3, Canada or by calling 604-682-1626.

Dr. Ann E. Weeks is a nationally known speaker who gives her audiences many everyday strategies for dealing with life’s passages. Ann specializes in humor and real-life stories to make her presentations a treat. She can be reached at P.O. Box 5093, Louisville, KY 40205 or by calling 502-458-2461.

Mike Wickett is widely sought-after as a speaker, seminar leader and sales trainer for companies large and small, including IBM, McDonald’s, Boise Cascade, Transamerica, Aetna, State Farm, Century 21 and Northwestern Mutual Life. He is president of Mike Wickett Enterprises, his public speaking and business consulting firm.

Steven B. Wiley is a highly acclaimed speaker/entertainer whose audiences include the finest organizations in the world. His exceptional marketing, leadership and interpersonal skills have been lauded by major publications including Venture, Entrepreneur, Inc. and USA Today. Steve’s specialties include sales, leadership, wellness and motivation. He can be reached at 717-359-8733 or at The Wiley Group, 1790 Hoffman Home Rd., Littlestown, PA 17340.

Jonathan Wygant is president of Consciousness Unlimited, providing world-class consultants, keynote speakers and trainers to corporations interested in transforming the workplace into a heart-centered arena. His company provides experts in the following areas: communication, leadership, innovation, productivity, integrity and wellness. Contact Consciousness Unlimited, 3079 Calle Pinon, Santa Barbara, CA 93105 or call 805-569-0654; fax 805-569-9826; e-mail: [email protected]

Mohammad Yunus is the founder and director of Grameen Bank in Bangladesh.

The Reverend Aaron Zerah is an interfaith minister, spiritual entrepreneur and author of From Heaven to Earth: Spiritual Living in a Market-Oriented World. Known globally as a speaker, columnist and teacher, he serves as director of the Interfaith Seminary. You can reach him at 917 Windsor, Santa Cruz, CA 95062 or by calling 408-459-9484.

Permissions

We would like to acknowledge the following publishers and individuals for permission to reprint the following material. (Note: The stories that were penned anonymously, that are public domain or were written by Jack Canfield, Mark Victor Hansen, Maida Rogerson, Martin Rutte or Tim Clauss are not included in this listing.)

Jessie’s Glove. Reprinted by permission of Rick Phillips. ©1996 Rick Phillips.

Climbing the Stairway to Heaven. Reprinted by permission of Joanna Slan. ©1996 Joanna Slan.

All in a Day’s Work. Reprinted by permission of Naomi Rhode. ©1996 Naomi Rhode.

I Heard a Little Voice. Reprinted by permission of Anne Walton. ©1996 Anne Walton.

The Christmas Man. Reprinted by permission of Rachel Dyer Montross. ©1996 Rachel Dyer Montross.

His Life’s Work. Reprinted by permission of Wyverne Flatt. ©1996 Wyverne Flatt.

For the Love of My Father. Reprinted by permission of Rick Halvorsen. ©1996 Rick Halvorsen.

A Lesson from My Father. Reprinted by permission of LaVonn Steiner. ©1996 LaVonn Steiner.

Bringing Your Heart to Work. Reprinted by permission of Sharon Drew Morgen. ©1996 Sharon Drew Morgen.

A Pebble in the Water. Reprinted by permission of Sally K. O’Brien. ©1996 Sally K. O’Brien.

I Just Can’t Believe It. Reprinted by permission of Mary Ann Dockins. ©1996 Mary Ann Dockins.

Angel on a Doorstep. Reprinted by permission of Shirley Lord Bachelder. © 1992 Shirley Lord Bachelder. Appeared in the December 1992 Reader’s Digest.

Santa Comes to Joan. Reprinted by permission of Angela Barnett. © 1996 Angela Barnett.

The Arc Angels. Reprinted by permission of Jonathan Wygant. © 1996 Jonathan Wygant.

The Homecoming. Reprinted by permission of Jacquie Witherrite. © 1998 Jacquie Witherrite.

Putting People First. Excerpted from The Top 100 Companies to Work for in America by Robert Levering, Milton Moskowitz and Michael Katz. Reprinted by permission of Michael Katz. © 1993.

Justice That Heals. Reprinted by permission of David Lerman. © 1997 David Lerman.

“Thank You for Believing Me Well.” Reprinted by permission of Judy Tatelbaum. © 1996 Judy Tatelbaum.

An Act of Kindness. Reprinted by permission of Mike Teely. © 1996 Mike Teely.

The Power of Being Human. Reprinted by permission of Robert R. Ball. © 1996 Robert R. Ball.

The Youngest Cop in Arizona. Reprinted by permission of Michael Cody. © 1996 Michael Cody.

The Whale Story. Reprinted by permission of Charles A. Coonradt. © 1996 Charles A. Coonradt.

Rich Beyond Measure. Reprinted by permission of Christine Barnes. © 1996 Christine Barnes.

Managing from the Heart. Reprinted by permission of Hyler Bracey. © 1996 Hyler Bracey.

A Lady Named Lill. Reprinted by permission of James C. Kennedy. © 1996 James C. Kennedy.

“Your Work Is Recognized!” Reprinted by permission of Gary C. Hruska. © 1996 Gary C. Hruska.

The Scrapbook. Reprinted by permission of Gina Maria Jerome. © 1996 Gina Maria Jerome.

A Coach with Soul. Reprinted by permission of Darrell J. Burnett. © 1996 Darrell J. Burnett.

Banking at Its Best. Reprinted by permission of Sharon Borjesson. © 1996 Sharon Borjesson.

A Passionate Flight Attendant. Reprinted by permission of Glenn Van Ekeren. © 1996 Glenn Van Ekeren.

Not on the Menu. Reprinted by permission of Barbara Glanz. © 1996 Barbara Glanz.

“Let’s Start Over.” Reprinted by permission of Richard Porter. © 1996 Richard Porter.

“Ah! Bambini!” Excerpt from Random Acts of Kindness by the Editors of Conari Press. © 1993 by Conari Press. Reprinted by permission of Conari Press.

Beyond Order-Taking. Reprinted by permission of Art Turock. © 1996 Art Turock.

Customer Service Is Not a Mickey Mouse Affair. Reprinted by permission of Valerie Oberle. © 1996 Valerie Oberle.

Pass it On. Reprinted by permission of Kenneth G. Davis, M.D. © 1996 Kenneth G. Davis, M.D.

Wednesday Mornings with Elvis. Reprinted by permission of Joy Curci. © 1996 Joy Curci.

Holy Cow. Reprinted by permission of Dennis J. McCauley. © 1996 Dennis J. McCauley.

A Million-Dollar Lesson. Reprinted by permission of Petey Parker. © 1996 Petey Parker.

How to Keep Clients . . . Even When It Hurts. Reprinted by permission of Jeff Slutsky. © 1996 Jeff Slutsky.

Beyond Expectations. Reprinted by permission of Kenneth H. Blanchard. © 1996 Kenneth H. Blanchard.

Making Bright Memories for Tomorrow. Reprinted by permission of Joyce Ayer Brown. © 1996 Joyce Ayer Brown.

I Found Myself Saying Yes. Reprinted by permission of Margaret J. Giannini. © 1996 Margaret J. Giannini.

The Professor and Me. Reprinted by permission of Catherine Lanigan. © 1999 Catherine Lanigan.

I Never Write Right. Reprinted by permission of Linda Stafford. © 1996 Linda Stafford.

When Dreams Won’t Die. Reprinted by permission of Marilyn Johnson Kondwani. © 1996 Marilyn Johnson Kondwani.

Debbie Fields Gets “Oriented.” Reprinted by permission of Celeste Fremon. © 1996 Celeste Fremon.

A Walk in the “Woulds.” Reprinted by permission of Jeff Hoye. © 1996 Jeff Hoye.

A Sign for Our Times. From the book Where Miracles Happen: True Stories of Heavenly Encounters by Joan Wester Anderson. © 1995 Joan Wester Anderson. Published by Brett Books, Inc. Reprinted by permission.

Sacred Stalls. Reprinted by permission of Marty Raphael. © 1996 Marty Raphael.

A Hug from a Teenage Boy. Reprinted by permission of Nancy Noel Marra. © 1996 Nancy Noel Marra.

The Adjustment. Reprinted by permission of G. Stillwagon. © 1996 G. Stillwagon.

Doing Good and Doing Well. Reprinted by permission of Hanoch McCarty, Ed.D. © 1996 Hanoch McCarty, Ed.D.

Attention to Detail. Excerpted by permission of the publisher, from 99% Inspiration. © 1994 Bryan W. Mattimore. Published by AMACOM, a division of American Management Association. All rights reserved.

“Move Over!” Reprinted by permission of Jeffrey Patnaude. © 1996 Jeffrey Patnaude.

Search for a Smile and Share It. Reprinted by permission of John and Ann Murphy. © 1996 John and Ann Murphy.

Poetic Vision. Reprinted by permission of John Lumsden. © 1996 John Lumsden. How to Get Their Attention. Reprinted by permission of Ann E. Weeks. ©1996 Ann E. Weeks.

Attitude Is Everything. Reprinted by permission of Francie Baltazar-Schwartz. ©1996 Francie Baltazar-Schwartz.

Leading the Charge! Excerpted from The Magic of Genuine Enthusiasm by Mike Wickett from Nightingale-Conant’s Insight Issue #62. Reprinted with permission.

The Phantom. Reprinted by permission of John Scherer. © 1996 John Scherer.

Staying Motivated. Reprinted by permission of Mike Stewart. © 1996 Mike Stewart.

We Will Survive. Excerpted from Beverly: An Autobiography by Beverly Sills and Lawrence Linderman. © 1987 by Beverly Sills. Used by permission of Bantam Books, a division of Bantam Doubleday Dell Publishing Group, Inc.

Credit, Not Charity. Reprinted by permission of Lapis Magazine. © 1996 Mohammad Yunus.

The Question. Reprinted by permission of Bob Moore. © 1996 Bob Moore.

Tony Trivisonno’s American Dream. ©1991 Frederick C. Crawford. Reprinted by permission of Cleveland Enterprise and by Reader’s Digest from the May 1992 Reader’s Digest.

The Great Dill Deal. Reprinted by permission of The Reverend Aaron Zerah. © 1996 The Reverend Aaron Zerah.

A Journey of Friendship. Reprinted by permission of Steven B. Wiley. © 1996 Steven B. Wiley.

Billy. Reprinted by permission of Jeff McMullen. © 1996 Jeff McMullen.

“If I Were Really Important . . .” Reprinted by permission of Susan Jeffers. ©1996 Susan Jeffers.

That One Moment. Reprinted by permission of Chris Cavert. ©1996 Chris Cavert.

A Little Courage Goes a Long Way. Reprinted by permission of Sandra Crowe. © 1996 Sandra Crowe.

It Takes Chutzpah! Reprinted by permission of Jeff Hoye. © 1996 Jeff Hoye.

A Captive Audience. Reprinted by permission of Career Press. © 1994 Neil Balter.

A True Leader. Reprinted by permission of Martin L. Johnson. © 1996 Martin L. Johnson.

The Scoutmaster and the Gunslinger. Reprinted by permission of John Scherer. ©1996 John Scherer.

Take a Stand. Reprinted by permission of Denis Waitley and Fleming H. Revell, Co., a Division of Baker Book House. Excerpted from The Double Win by Denis Waitley. © 1985 Denis Waitley.

The Blind Man. Reprinted by permission of Helice Bridges. © 1996 Helice Bridges.

Dave Thomas Serves Up Advice for Graduates of All Ages. Reprinted by permission of Markdel, Inc. © 2001 All rights reserved.

The Uncommon Professional. Reprinted by permission of Kenneth L. Shipley. © 1996 Kenneth L. Shipley.

A Lesson in Leadership. Reprinted by permission of Michael Shandler. ©1996 Michael Shandler.

Mother Knows Best. Reprinted by permission of Nicholas Economou. ©1996 Nicholas Economou.

Why Coaches Really Coach. Reprinted by permission of William T. Brooks. ©1996 William T. Brooks.

Let Your Light Shine. Reprinted by permission of Nido Qubein. ©1996 Nido Qubein.

Spiritual Unfoldment at the World Bank. Reprinted by permission of Richard Barrett. ©1996 Richard Barrett.

It Is Later Than You Think. Reprinted with the permission of Simon & Schuster from Light from Many Lamps by Lillian Watson. Copyright ©1951 by Lillian Eichler Watson, copyright renewed 1979 by Lillian Eichler Watson.

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